Lloyds Banking Group is one of the UK’s largest financial institutions, serving millions of customers through brands like Lloyds Bank, Halifax, and Bank of Scotland.

Trusted to elevate core mobile UX at a critical moment for Lloyds’ Open Banking rollout. I was brought in under high scrutiny - the Head of Design personally pushed for me to join, setting a high benchmark for design and UX expertise. My focus was on refining user flows within their mobile banking app during the early stages of the Open Banking Initiative. I worked on improving the structure and clarity of key user journeys, including payment processes and money transfers, while supporting a broader UX refresh tied to open banking requirements.